DELIVERY & SHIPPING
For shipments to Europe the cost is € 12.00 .
Throughout Italy , Europe and the rest of the world .
Shipping to Italy is performed by SDA EXPRESS COURIER
Shipping to Europe is performed by SDA EXPRESS COURIER
TIME OF DELIVERY
Normally ships in Italy takes a maximum of 24/48h. In exceptional cases, the waiting time may be longer.
As soon as the goods leave our warehouse you will receive an informative email with CONFIRMED SHIPPING and an email from the courier, in which you can find the tracking number can be used to check online the status of delivery of your parcel.
Through your account : Login to your account shoppinlove.com , go to the " historic and details of my orders " , select "details".
If you do not receive the goods within one week from the email confirmation of shipment, please speak with our customer service by sending an email to firstname.lastname@example.org
For the replacement of a size or color of an item , please send us an email to email@example.com telling us the order number and the reason for the replacement .
After receiving and verifying your return , we will refund the items sent through the method used by you when ordering. In any case, the refund will be made after a few days with respect to the confirmation of your refund ( we will send you an email when we receive the package).
The amount of the returned items will be credited to the account corresponding to the paper used. The timing of credited to your account may vary from bank to bank .
The amount of the returned items will be credited to your PayPal account used for purchase.
CASH ON DELIVERY
You can choose to receive the amount of the returned items using "bank " or " voucher " . Send an e -mail to communicate firstname.lastname@example.org for the repayment mode choice and all the data they need.
• Bank : received your returned goods , we will refund the amount in your bank account . In addition to the decision on the mode, the data that you will need to communicate ( in addition to the reimbursement decision ) are : Account , IBAN , BIC / SWIFT ( international banking code ) , Order ( 1041 ........ . ) .
• Voucher purchase of shoppinlove : received your returned goods , we will provide you your personal account shoppinlove , the amount corresponding to the returned items that you can use for the next purchase . In this case you will need only communicate the decision of the mode .
For any questions concerning refunds , please do not hesitate to contact our customer service: email@example.com
Costs and Times
The refund shall be responsibility of the purchaser . Remember that you have 30 days , from the moment they receive the order to return a item you do not like .
The products you wish to return must be in the same condition in which you received them , careful not to remove the tag or not to get the item, so we advise you to try the shoes on a clean surface (eg carpet) . Furthermore, the products must be in original boxes . This will make it easier to return procedure .
Return one or more items
You can return one or more items in your order . You are not obligated to return the entire order.
PREPARATION OF THE PACK
• Put the item in a box ( preferably the original packaging or another of the same size and strength ) .
• If your order was formed by the most similar items (eg two shoes of the same but different sizes ), make sure to include in the package the products you wish to return (eg, the two shoes of the same size ) .
• send an email to firstname.lastname@example.org stating the reason for return and your order number.